Messaging  Privacy Policy

New Nurse Support Network (NNSN)  Messaging privacy policy

The New Nurse Support Network (NNSN) is an Institutional Review Board (IRB)–approved research study technically administered by Robert Sessions (dba Preston Informatics Co.) conducted by a research team.from the Towson University, College of Health Professions.

This Privacy Policy explains how information is collected, used, and protected in connection with participation in the NNSN research study, including the use of SMS (text) messaging.

Information We Collect

As part of participation in the NNSN SMS messaging program, the following information may be collected:

• A participant’s mobile phone number, provided voluntarily during enrollment

• Text message delivery metadata (SMS/MMS), such as timestamps and delivery status

• Anonymous  Participant ID linked to the mobile phone number,  there is no tie to any other PII about the participant. 

Text messages sent as part of the study do not request sensitive personal information and do not contain marketing or commercial content.

How Information Is Used

Information collected through text messaging and the study website is used solely to:

• Communicate with consented participants about study activities

• Send scheduled research-related reminders and resources

• Operational metadata of logging and tracking  of message activities

Mobile phone numbers and messaging metadata are used solely for research study communication and operational purposes and are never sold, rented, or shared for marketing or commercial use. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Text Messaging and Service Providers

Text messages are delivered using a third-party communications service provider acting solely on behalf of the research study. SMS messages are delivered using a third-party communications service provider. This provider has access to your mobile number only for the purpose of delivering authorized research messages on behalf of NNSN. They are contractually prohibited from using participant information for their own purposes or sharing it with unauthorized parties. 

All  messaging content is a predefined, IRB-approved component of the research study.

Consent and Participant Choice

All participants provide documented informed consent prior to enrollment. Consent explicitly includes permission to share a mobile phone number and to receive study-related text messages.

Message Frequency: "Message frequency varies based on study activity and participant interaction."

Costs: "Message and data rates may apply."

Participation is voluntary. Participants may withdraw from the study or opt out of SMS messaging at any time without penalty.

Opt-Out and Communication Preferences

Participants may stop receiving messages (SMS/MMS) at any time by:

• Replying STOP to any study text message

• Using the unsubscribe option available on the participant website

• Contacting the study team directly using the information below:
  Participant may also email  nnsn_support@prestoninformatics.com and request to stop or opt out of the text messaging program.

Participants may request assistance at any time by replying HELP to a study message.

Data Protection and Confidentiality

Participant information is handled in accordance with applicable university, research, State and Federal  policies and data protection standards. Reasonable administrative, technical, and organizational safeguards are used to protect participant confidentiality.

Research data is retained only as required by institutional, regulatory, and research oversight requirements.

Contact Information

If you have questions about this Privacy Policy or about text message communications for the NNSN research study, please contact:

NNSN Study Support
Email: nnsn_support@prestoninformatics.com

Research Oversight

This research study has been reviewed and approved by the Towson University Institutional Review Board (IRB) and is conducted in accordance with federal regulations and ethical standards for human subjects research.

Last Updated: February 2026